Free delivery on all orders · Collector's Privilege · 5% off orders above 100,000 · Code AVANI5
Free delivery on all orders · Collector's Privilege · 5% off orders above 100,000 · Code AVANI5
We want every piece to feel right in your space. This policy sets out when a piece can be returned or exchanged, and applies alongside your statutory rights under Pakistani consumer law.
Please inspect the outer carton in the presence of the courier and record any visible damage before signing. Signing for a parcel without noting visible damage may limit a claim against the courier.
If a piece arrives damaged or faulty, notify us within 48 hours of delivery with clear photographs of the item, the damage and the packaging. Where the claim is accepted, we will repair, replace or fully refund the item at no cost to you, at our option and in line with the Sale of Goods Act, 1930.
Unused pieces in original, undamaged packaging with all accessories may be returned or exchanged within 7 days of delivery, subject to our inspection. Return shipping for change-of-mind returns is arranged and paid by the customer, and the item travels at your risk until it reaches us — we recommend an insured, trackable courier.
Returns that arrive used, installed, scratched, altered, or without original packaging may be refused, or accepted with a reasonable deduction reflecting the loss in value.
Custom commissions, made-to-order pieces, and clearance or promotional items are final sale and cannot be returned or exchanged unless they are damaged or faulty. This does not affect your statutory rights.
You may cancel an order in writing before it is dispatched and receive a full refund of any advance paid. Once a piece has been dispatched, the return terms above apply.
WhatsApp +92 300 028 9999 or email avanidecore@gmail.com with your order number, photographs and a short description of the issue. Do not send anything back before we confirm the return in writing — unauthorised returns may be refused.
Approved refunds are processed within 3–5 working days of inspection and issued to the original payment method or bank account. Depending on your bank, funds may take a further 5–10 working days to appear.
This policy is governed by the laws of the Islamic Republic of Pakistan and is subject to the exclusive jurisdiction of the competent courts at Gujrat. Nothing here limits your rights under applicable provincial consumer protection legislation.
